Log inSign up

Our Terms and Conditions

These Terms and Conditions govern your use of misterx.uk, operated by MisterX Gaming Ltd of Malta under licence MGA/B2C/394/2017. Please read them in full before you register or place a bet.

Accepting Our Terms

By opening an account with us, depositing funds or playing any game on our platform, you confirm that you have read, understood and accepted these Terms and Conditions. Acceptance takes effect the moment you tick the confirmation box during registration and continues for as long as your account remains open.

These terms form a binding agreement between you and Misterx Casino. If you do not agree with any part of them, you must not register or play. We advise you to keep a copy of the version in force on the date you joined.

Who May Register

You must be at least 18 years old, or the minimum legal gambling age in your country of residence if that is higher. We may request identification at any point, and only one account per person, household, IP address or payment method is permitted.

  • Players resident in the USA, France, Spain, Italy, the Netherlands, Belgium, Portugal, Denmark, Romania, Greece or Hungary may not open an account.
  • You must register with accurate personal details; providing false information voids your entitlement to winnings.
  • As part of our KYC obligations we verify your identity, address and payment method before your first withdrawal.
  • You are responsible for keeping your login credentials confidential and for all activity under your account.

Deposits, Withdrawals and KYC

The minimum deposit is £20 and the minimum withdrawal is £10. Withdrawals are capped at £5,000 per day and £20,000 per month. E-wallet and cryptocurrency withdrawals reach you within 0 to 24 hours; card and bank transfer withdrawals take 1 to 3 business days. We charge no fees on either side.

We verify your identity, proof of address and payment method before the first withdrawal, with processing of up to 48 hours. Funds must be wagered at least once before withdrawal. If an account stays dormant for 12 consecutive months, we may apply an administration fee after notifying you and may close it after a further notice period.

Bonus Rules You Should Know

All bonuses on our platform come with specific terms displayed alongside the offer. General rules apply to every promotion unless a specific offer states otherwise.

Unless stated otherwise, bonus funds carry a wagering requirement of 37x, bonuses remain valid for 30 days after being credited, and a promo code is not required for our welcome package. Unused bonus funds and winnings from them expire when the validity period ends.

While a bonus is active, the maximum stake per spin or round is £5 unless the offer says otherwise. Bets above this limit, or wagers on excluded games, void bonus winnings. Certain games contribute at a reduced rate or not at all; the contribution table is shown in each promotion's terms. We may withhold or reclaim bonus funds where an offer has been obtained through misuse.

Conduct We Prohibit

You must not use our platform for any unlawful or fraudulent purpose. The following conduct is expressly forbidden and may lead to forfeiture of funds, account closure and permanent exclusion.

  • Fraudulent payment, chargebacks or reversed transactions.
  • Multiple accounts created to claim bonuses more than once (multi-accounting).
  • Collusion with other players or use of inside information.
  • Bots, automated software, scripting or any artificial advantage.
  • Masking your location with a VPN or proxy to bypass residency restrictions.
  • Exploiting software errors or game malfunction for gain.
  • Any activity we reasonably consider to be professional or organised play designed to abuse promotions.

Responsible Play and Self-Exclusion

You can set deposit limits, loss limits and session reminders from your account settings or by contacting our support team, which is available 24/7 through live chat and at [email protected].

You may request self-exclusion for a fixed period at any time, and we will close your account for that period. We are integrated with GAMSTOP, so a national self-exclusion also blocks your account with us. If we notice patterns of harmful play, we may contact you and, where the law allows, apply protective limits to your account. Free, confidential support is available from GamCare and BeGambleAware.

Closing Accounts and Complaints

You may close your account at any time by contacting support. We will settle any outstanding balance and return funds held in your main balance to a verified payment method in your name. We may close or suspend an account where these terms have been breached, where required by law, or where we have concerns about your welfare.

If you have a complaint, contact our support team first and we will try to resolve it promptly. If you are not satisfied with the outcome, you may escalate the matter to the Malta Gaming Authority. These terms are governed by the laws of Malta, and the courts of Malta have jurisdiction over any dispute that cannot be resolved amicably.

How We Change These Terms

We may amend these Terms and Conditions at any time. Changes are published on this page with an updated effective date, and where a change materially affects existing players we will also notify you by email or by a message shown when you next log in.

Continuing to use our platform after the effective date means you accept the revised terms. If you disagree with a change, you may close your account before the effective date, and we will return your balance. The version you accepted when you registered remains relevant to disputes about that period.

Frequently Asked Questions

How old do I have to be to play at Misterx Casino?

You must be at least 18 years old, or the legal minimum gambling age in your country of residence if that is higher. We verify your age during the KYC process.

When can I withdraw my winnings?

After your identity, address and payment method have been verified, usually within 48 hours. E-wallet and crypto withdrawals arrive within 0 to 24 hours; cards and bank transfer take 1 to 3 business days.

What happens if I breach the bonus rules?

Bonus winnings obtained by breaching wagering rules, exceeding the maximum bet or playing excluded games may be voided, and we may reclaim bonus funds or close the account in serious cases.

Can I close my account whenever I want?

Yes. Contact our 24/7 support team and we will close your account and return any balance from your main wallet to a verified payment method in your name.

How will I know if the Terms and Conditions change?

We publish updated terms on this page with a new effective date, and we notify registered players by email or an on-site message when a change is material.